Carpet Service Limitation

Carpets may take up to 24–48 hours to dry completely, depending on humidity, ventilation, carpet thickness, and weather conditions.

Some stains, especially old or set-in stains such as ink, wine, rust, paint, bleach marks, dye transfer, or pet urine, may not be completely removable despite our best efforts.

We are not responsible for pre-existing carpet damage including:

• Worn fibers
• Loose seams
• Burns
• Bleach spots
• Discoloration
• Ripples
• Tears
• Carpet separation

For safety and insurance reasons:

• We do not move heavy furniture or appliances.
• Carpet cleaning under heavy furniture may be limited.
• Customers are responsible for removing fragile or valuable items before service.

Pet odor, smoke odor, mildew odor, or other deep odors are not guaranteed to be completely removed. Some odors may return after drying due to contamination in carpet padding or subfloor.

Some stains may reappear after drying due to deep contamination rising from the carpet backing or padding.

If carpets remain wet for too long, there is a risk of mildew or mold development. Proper drying and ventilation are important after service.

If customers use other chemicals or store-bought stain removers before our carpet cleaning service, it may:

• Affect the cleaning results
• Cause discoloration
• Damage carpet fibers
• Create excessive foam inside our equipment
• Potentially damage our carpet cleaning machines

To help carpets dry faster and reduce risks:

• Open windows and doors when possible
• Use fans or air circulation
• Keep AC running if available
• Avoid walking on carpet until mostly dry

• Standard house cleaning does not include carpet shampooing or carpet washing.
• Carpet cleaning is a separate service with separate pricing.

Customers are encouraged to inspect the work before technicians leave the property.

If the customer is not present during inspection:

• Any concerns or missed areas must be reported within 24 hours.
• Re-clean service applies only to missed areas related to the original service.
• Additional services or heavily soiled areas are not included in complimentary touch-ups.